Frequently Asked Questions
How can we help you today?
This information has been designed to assist you to use our service more effectively. If you don't find an answer or need further help, feel free to contact us.
What is Drinx.is?
Drinx.is is an online marketplace platform where customers in Iceland can browse and order alcoholic beverages from participating retailers through one website.
Does Drinx.is sell alcohol directly?
No. Drinx.is operates as a marketplace platform connecting customers with independent licensed retailers.
Who can use Drinx.is?
You must be at least 20 years old to purchase alcoholic beverages through Drinx.is.
How do I place an order?
Browse products, add items to your cart, choose your preferred retailer and complete checkout online.
What payment methods are accepted?
Accepted payment methods may include debit cards, credit cards and mobile payment solutions.
When is my order confirmed?
Your order is confirmed once payment has been successfully processed and you receive a confirmation email.
Can I cancel my order?
Order cancellations depend on whether the retailer has already started processing the order.
Can I choose where to pick up my order?
Yes. Customers can choose from participating pickup locations offered by retailers on the platform.
Does Drinx.is offer home delivery?
Yes, depending on location and retailer availability.
Do I need to show ID upon delivery or pickup?
Yes. Valid photo identification is required to verify that you are at least 20 years old.
Can someone else pick up my order?
Only the purchasing customer can collect the order.
Why do prices vary between retailers?
Each retailer independently sets its own prices and promotions.
Are all products always in stock?
No. Availability depends on the inventory of participating retailers.
What happens if a product is sold out after ordering?
The retailer may offer a replacement product, partial refund or cancellation.
Can I return alcoholic beverages?
Returns are generally only accepted for damaged, defective or incorrect products.
How long do refunds take?
Approved refunds are normally processed within 14 business days.
What should I do if my order arrives damaged?
Contact customer support or the retailer as soon as possible.
Do I need to create an account?
An account may be required for ordering and order tracking.
How is my personal information used?
Your information is used for order processing, delivery coordination and legal compliance.
Can I unsubscribe from marketing emails?
Yes. You may unsubscribe at any time.
How can my business join Drinx.is?
Retailers can contact info@drinx.is for onboarding information.
What are the requirements for retailers?
Retailers must hold all required licenses and comply with Icelandic alcohol laws.
I forgot my password. What should I do?
Use the 'Forgot Password' option on the login page.
The website is not working properly. What should I do?
Try refreshing your browser or clearing cache and cookies.
How can I contact Drinx.is?
Email: info@drinx.is